Exchange Policy

At Scentyque Pakistan, customer satisfaction is our priority. We strive to provide premium-quality perfumes and a smooth shopping experience. If you receive a damaged, incorrect, or defective product, our exchange policy is designed to assist you quickly and fairly.

Eligibility for Exchange

You may request an exchange if:

• You received the wrong product

• The product arrived damaged or leaking

• The item is defective upon delivery

• The product is incomplete or missing items

To qualify for an exchange:

• The request must be made within 3 days of delivery

•  The product must remain unused and in its original packaging

•  Proof of purchase or order confirmation is required

•  Product images or videos may be requested for verification

Non-Exchangeable Items

For hygiene and quality assurance reasons, we do not offer exchanges for:

• Used perfumes or opened bottles

• Products damaged after delivery

• Change of mind or personal fragrance preference

• Sale or discounted items (unless damaged or incorrect)

Exchange Process

To request an exchange, please contact our customer support team with:

• Your order number

• Product name

• Clear images/videos of the issue

•  A brief explanation of the problem

Once your request is reviewed and approved, our team will guide you through the exchange procedure.

Important Notes

• Exchange requests without proof may not be accepted

• Customers may be responsible for return shipping charges in some cases

• Delivery timelines for replacement products may vary depending on location

• Scentyque Pakistan reserves the right to refuse exchanges that do not meet policy requirements

Customer Support

If you have questions regarding our exchange policy, feel free to contact our support team through the Contact Us page. We are committed to providing reliable customer care and ensuring a smooth fragrance shopping experience across Pakistan.